We know how important your order is, so we aim to fulfill orders as quickly as possible. Please note that we can help you modify your order before shipment. It includes changing the size or the color of an item, removing an item, changing your shipping address. While we cannot cancel or change an order once it has been shipped, you are welcome to return the item to us in accordance with our Returns.
Please use the tracking option at the top of the page for quick information. In your shipping confirmation email, you'll receive a link to the tracking history. From there, you can monitor your package's progress until it's delivered to your door. Depending on shipping method selected, you can visit 17track.net/index_ens.html or ems.com/ or dhl.com/ or ups.com/ to enter the tracking number emailed to you.
In the event we need to verify your order or need to contact you regarding your order, we will email you with further instructions. If we are unable to reach you after 7 days, your order will be cancelled and your original form of payment will be credited with the full amount of your order (less any discounts used when placing the order). If you used coupon for your order, a new coupon will be issued for that portion of your payment.
Helpful Hint: If you receive a message from Ellevoo, please contact us as soon as possible to avoid having your order cancelled.
There may be several reasons why your order may have been cancelled:
If you ordered a single item and we are unable to fulfill the order due to either (1) being out of stock or (2) an unexpected delay in our ability to replenish the item in a timely manner, your order will be cancelled and your original form of payment will be credited with the full amount of your order (less any discounts used when placing the order). If you used coupon for your order, a new coupon will be issued for that portion of your payment.
If you do not receive an email from Ellevoo within 24 hours after placing your order please check your email address on file whether it is correct. If you still need assistance, Please Contact US by clicking HERE
If your payment does not successfully process or if it is declined when trying to complete your purchase, you could use alternative form of payment prior to completing your purchase.
We understand that these things can happen. The good news is that you can use your code for your next order. Orders that have been placed cannot be changed.
The item(s) you ordered was so popular that between the time you placed the order and when we processed it, the item sold out. The good news is that we will email you XX points.
Helpful hint: Please treat the points like cash, as it is store credit you can use for a later purchase. Store credit never expires!
Here at Ellevoo, we take pride and strive to make sure all packages are delivered in a timely manner. For more information, you could refer to Shipping Guide
If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with graphs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it and send email to us about the case for a reship.
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